This Acceptable Use Policy (“AUP”) applies to all persons or entities using PhoneBox USA Services (“you,” “your,” or “user”) and governs your use of PhoneBox wireless products, features, platforms, networks, software, tools, websites, applications, and services (collectively, the “Services”).

PhoneBox USA (“PhoneBox,” “we,” “our,” or “us”) provides wireless telecommunications services as a Mobile Virtual Network Operator (MVNO) operating on the T-Mobile network (the “Wireless Network”, together with PhoneBox infrastructure and systems).

This AUP is incorporated into and forms part of your Wireless Customer Agreement and applies in addition to all other applicable terms, conditions, and policies.

1. GENERAL USE OF SERVICES

PhoneBox permits standard consumer use of Services, including:

Voice calling

Messaging (SMS/MMS)

Internet browsing

Email and communication services

GPS navigation

Streaming and downloading content

Other customary mobile internet-enabled activities

However, certain uses of the Services or your Device(s) are prohibited, including those that are unlawful, abusive, harmful to the network, or inconsistent with reasonable personal use.

IMPORTANT: PhoneBox rate plans are designed for typical consumer usage patterns and are not intended for heavy, continuous, or substitute broadband usage, even on high or unlimited data plans.

2. PROHIBITED ACTIVITIES

You may not use the Services or your Device(s) in any manner that violates this AUP, the Wireless Customer Agreement, applicable law, or that harms PhoneBox, the Wireless Network, or other users.

PhoneBox may modify, suspend, restrict, or terminate Services without notice for violations including, but not limited to:

2.1 Contractual & Policy Violations

Any conduct that violates the Wireless Customer Agreement

Failure to comply with this AUP or related policies

2.2 Fraudulent, Abusive, or Excessive Use

Excessive, abnormal, or unusual usage patterns

Usage indicative of fraud, abuse, or non-personal use

Activity that interferes with or degrades network performance

2.3 Unauthorized Technical Manipulation

You may not:

Copy, decompile, reverse engineer, disassemble, or modify Services or software

Attempt to derive source code or defeat security mechanisms

Combine Services with unauthorized software or create derivative works

Tamper with, reprogram, or alter Devices to bypass restrictions

Circumvent SIM or eSIM protections, including encryption or encoded data

2.4 Resale and Commercial Exploitation

Resell or attempt to resell Services, whether standalone or bundled

Use Services for commercial redistribution or wholesale purposes without authorization

2.5 Unlawful or Harmful Conduct

You may not use Services in any way that:

Violates any law, regulation, or legal obligation

Interferes with the use or enjoyment of Services by others

Requires a plan or feature you have not subscribed to

Is inconsistent with normal personal use (e.g., mass calling or bulk messaging)

Exceeds roaming or off-network usage limits

Disseminates false, misleading, or deceptive content

Publishes or transmits threatening, obscene, or offensive material

Involves sexually explicit content where prohibited

Generates spam or abusive communications

Harasses, threatens, or harms others

Masks or falsifies sender identity (e.g., spoofing)

Promotes violence, discrimination, or illegal activity

Creates significant customer complaints or complaints to regulators

3. NETWORK MISUSE AND PROHIBITED DATA USAGE

You may not use Services in a way that causes or could cause network congestion, degradation, or interference.

Examples of prohibited uses include:

3.1 Server and Automated Usage

Operating servers or hosting services on the network

Continuous unattended connections (e.g., telemetry, machine-to-machine, SCADA)

Automated data feeds or broadcast streaming systems

Peer-to-peer (P2P) file sharing

3.2 Broadband Substitution / Network Abuse

Using Services as a substitute for home internet or dedicated broadband

Redirecting television signals or streaming to other devices

Continuous “always-on” connections or “keep-alive” processes

Excessive tethering or hotspot usage beyond plan limits

3.3 Messaging and Communication Abuse

Sending spam or bulk unsolicited messages

Using auto-responders, bots, or scripts generating excessive traffic

Bulk messaging campaigns not intended for person-to-person communication

3.4 Device and SIM Misuse

Using SIM cards in unauthorized devices (e.g., laptops without proper plan)

Using Services primarily on non-phone devices without appropriate plans

Circumventing device or plan restrictions

3.5 Network Security Violations

Attempting to access accounts, systems, or networks without authorization

Attempting to breach or test network security

Conducting denial-of-service (DoS) attacks

Interfering with other users’ access to network resources

4. DETERMINATION OF EXCESSIVE USE

PhoneBox reserves the sole and absolute discretion to determine what constitutes:

Excessive or abnormal usage

Heavy data consumption inconsistent with your plan

Network abuse or harmful behavior

This determination may be based on:

Data usage volume and patterns

Device types used on your account

Duration and frequency of sessions

Comparison to typical consumer usage

Any other method we deem appropriate

5. PHONEBOX RIGHTS TO ENFORCE COMPLIANCE

You agree that PhoneBox may take any action necessary to enforce this AUP, including:

5.1 Service Restrictions and Termination

We may, without prior notice:

Interrupt, suspend, restrict, or terminate Services

Modify or limit features or access

Reduce data speeds (throttling)

Disable specific functionalities (e.g., hotspot/tethering)

If Services are suspended or terminated due to violation:

Charges will not be prorated

You will not receive refunds or credits for unused Services

We may provide notice of violations (e.g., via email, SMS, or account alerts), but are not obligated to do so.

5.2 Network Management Practices

We may implement reasonable network management measures to:

Maintain network integrity and performance

Reduce congestion

Allocate bandwidth efficiently

Adapt to evolving technologies

Ensure fair usage among customers

These measures may include:

Speed reductions after usage thresholds are exceeded

Prioritization of network traffic

Temporary or permanent usage restrictions

Usage thresholds may apply even on unlimited plans, and you will be notified of applicable thresholds via:

Billing statements

Email or SMS

Website disclosures

For more information, refer to:

Mobile Broadband Disclosure

FCC Broadband Facts (Label)

Plan-specific terms on our website

5.3 Monitoring

PhoneBox may, but is not obligated to:

Monitor your usage

Audit compliance with this AUP

Investigate suspicious or harmful activity

5.4 Policy Updates

We may revise this AUP at any time by posting an updated version on our website. Continued use of Services constitutes acceptance of the updated policy.

6. ACKNOWLEDGEMENT

By using PhoneBox Services, you acknowledge and agree that:

You have read and understood this Acceptable Use Policy

You will comply with all terms and conditions

Violations may result in immediate action, including service suspension or termination